Shipping FAQs

Shipping Fees
  
A flat rate shipping fee of $5 will be applied to all US orders that are $39.99 and below. Sassypantssore.com offers Free Standard Ground Shipping in the United States on orders $40 & up. 
   
To avail the Free Shipping promo, place a minimum of $40 worth of merchandise. This does not include taxes. Proceed to checkout and enter your Shipping Destination in Checkout. You must select “United States” for country and “Standard Ground” for your shipping method. Once you enter your shipping address (has to be in the US) and choose STANDARD GROUND, Free Standard Ground Shipping will be applied to your order. This offer is only good on purchases of $40 or more shipped within the domestic 48 US states. No coupon code required. Free Shipping is not applicable on prior purchases and cannot be redeemed for cash. Offer subject to adjustment due to returns, cancellations and exchanges. Offer may be modified or discontinued at any time without notice.
    
Processing Times
  
We try our super duper best to ship same day! However, our official processing times is anywhere from 24-48 hours. Our warehouse sometimes ship orders on Saturdays but it is not a guarantee. Therefore, if you place an order after 12:00 P.M. Pacific Time on Saturday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
Also, please remember the post office is closed on Sundays so there will be no outgoing mail that day.
     
Cancellation Policy
You can cancel your order provided we have not shipped it yet.
However, we have a pretty quick processing time so once your order leaves our warehouse we can not cancel it. Therefore, we ask you to send us an email within 24 hours of placing your order. We will e-mail you a return label (at your own expense which is $4).
Once the package has arrived your destination, please DO NOT OPEN the package. Simply tape the return label securely over the package. Sassypants does not accept returned underwear because we have no way of finding out if our product has been used or not and we do not want to do a thorough inspection of every returned product (eww).
 
Transit Times
Our domestic orders usually arrive their destination between 2-5 days after shipping via ground shipping. All packages via USPS are delivered Monday – Saturday.
Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.
Return shipping charges may apply for refused or unclaimed packages.
  
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