Return and Exchange Policy
Sassypants values your satisfaction, as well as your safety.
Due to the delicate nature of our products, we have a No Return and No Exchange policy for our panties. For our customers' protection and for hygienic reasons, we deem all sales final.
In most cases, it is impossible to tell if a pair of panties has been worn so we can't in good conscience ship returned underwear to another customer.
However, we understand that some cases are unique and we will only make an exception in the events that follow:
1. Wrong item received (you can just keep this and we will send you a new one)
2. Package damaged by courier (improbable but still possible)
3. You sent a cancellation request within 24 hours and shipped back the UNOPENED package (see Cancellation Policy here)
4. If you are the Queen of England, in that case you are granted a free return with a 50% restocking fee
If any of the above has occurred, kindly send us an e-mail at firstname.lastname@example.org or here so we can investigate.
We will issue you a full refund within 48 hours after we receive the package back in our warehouse.